FAQs – Satsus

What materials are Satsus trays made from?

Our collection includes decorative trays made from materials such as concrete, Jesmonite, glass, mirrored glass, acrylic and metal.

Selected designs may also feature marble-effect finishes, terrazzo patterns, gold-leaf accents, shell details or other decorative textures.

Materials and surface treatments vary between products. Please review the individual product description for the exact material, finish, dimensions and care information of each piece.

Why may my tray look slightly different from the photographs?

Many of our concrete and Jesmonite trays feature handmade or individually created finishes. Subtle differences in color, marbling, terrazzo placement, shell positioning, texture, surface markings and small air bubbles may naturally occur.

These variations are part of the character of the material and help give each decorative piece its own individual appearance. Minor variations of this nature are not generally considered manufacturing defects.

How can I style and use my decorative tray?

Satsus trays are selected primarily for decorative display and everyday organization. Depending on the size, material and shape, they can be used to arrange:

Perfume and skincare bottles
Jewelry, watches and small accessories
Candles and decorative objects
Keys and everyday entryway essentials
Bathroom and vanity accessories
Small plants, vases and seasonal decorations

They can be styled on a coffee table, console, dresser, bedside table, bathroom counter, desk or entryway surface.

Unless an individual product page specifically states otherwise, our trays should be treated as decorative objects and should not be used for direct contact with unpackaged food.

How should I clean and care for my tray?

Care requirements vary depending on the material and decorative finish:

Concrete trays: Wipe gently with a soft damp cloth. Do not submerge the tray in water or expose it to prolonged moisture.
Jesmonite trays: Clean with a damp, non-abrasive cloth and allow the surface to air dry. Avoid harsh chemicals and abrasive cleaning products.
Glass and acrylic trays: Wipe or hand clean gently to preserve the clarity of the surface and the condition of the frame.
Mirrored and metal trays: Use a soft, slightly damp cloth and dry the surface immediately to help reduce water marks and protect the finish.

Avoid dishwashers, microwaves, soaking and strong cleaning agents unless the individual product page clearly states that they are suitable.

What are your shipping options and delivery times?

Orders are generally processed within 1–3 business days. We currently ship within the United States using the following delivery options:

Standard Shipping: Estimated delivery within 7–12 business days. Standard shipping costs $9.99 and is free for qualifying orders of $69 or more.
Expedited Shipping: Estimated delivery within 5–7 business days. Expedited shipping costs $19.99.

Delivery estimates begin after the order has been processed and exclude weekends and public holidays. Carrier delays, weather conditions and peak shopping periods may occasionally affect the estimated arrival date.

Can I change or cancel my order after placing it?

Please contact us within 24 hours of placing your order if you need to request an address correction, product change or cancellation.

We will do our best to assist, but changes and cancellations cannot be guaranteed once an order has entered processing or has already been shipped.

Customers are responsible for providing a complete and accurate delivery address during checkout.

What is your return and refund policy?

Eligible defective and non-defective products may be returned within 30 days of delivery.

Returned products must be new, unused and in their original condition and packaging, with all included parts, accessories and materials.

Returns are accepted by mail only. Please contact us before sending a product back so that we can review the request and provide the appropriate return instructions.

We do not charge a restocking fee. Once the returned product has been received and inspected, approved refunds will be issued to the original payment method within 10 days.

Original shipping charges are generally non-refundable unless the product was damaged, defective or incorrect.

We currently do not offer direct exchanges. Customers wishing to purchase a different product should complete the approved return process and place a new order separately.

What should I do if my order arrives damaged, defective or incorrect?

Please inspect your order as soon as it arrives. If a product is damaged, defective or different from what you ordered, contact us promptly.

Please include your order number together with clear photographs or video showing: